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1.We can accept all kind of payment.
2.Please confirm the product and the shipping address. And please leave us message to tell how much value can be write suitable about the products.
3.We will leave you message to tell you the tracking number after the order shipped.And please contact us if you have any question about the shipping.
1.About the shipping time,Generally Speaking,3~5 days for DHL/UPS delivery.7~10 days for EMS delivery.15~30 days for HK Post Air Mail delivery.
2.Please notice that if your shipping address is a remote area for DHL, you need to pay other 36usd for the remote shipping fees.
3.Please leave us message to tell us the order value which we can write on the package. We have much experience on customs clearance. Please tell us what is the best price for you for declared value of the package, so that you can avoid to pay high tax.As we know,Hungary, Russian Federation and TURKEY have strict import policy, so if your package is going to those countries, you must quite familiar with the policy and tell us what is the best. If you are from Brazil, you must provide your CPF NUMBER(TAX NUMBER).
1.Please contact us within 3 days after you receive the parcel if you get a defective item.
2.If you are not satisfied with our producs and want to return to us, please make a contaction with us within 2 days after you recieved the order.Or we will not make a replacement or refund.
3.When you return a product to us, please send back with original package and provide tracking number .And you need to undertake the back shipping charge.So please be carefull before place an order.
4.We will refund when we recieved the back product.If you want a replacement,you will charge the back shipping fee,and we will charge the shipping fee back to you.
1.We will really appraciate your early confirmation when received the order.
2.Since your feedback is very important to our business’s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It’ll just take you 1 minute,but this 1 minute has the extremely vital significance to us.
3. Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems.Thank you for your understanding!
1.Our working time is from 8:30 am – 23.00pm.
2.Please leave us message if you have any question or problems when we not online. We will give you a response when we got your message.
3.We warmly welcome your inquiry at any time.
4.Please leave us message at Trademanager CN1001884286.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.