Inner tube * 1
Brake pads (semi metal) * 2
Deck stickers (non-optional) * 1
Solar horn/light * 1
Headbag * 1
Main points before buying
Due to the special cases rightnow, the transportation could be delayed, and
1. The electric scooters equip lithium batteries, so they are international prohibited goods. We have to deliver them by some special way. Usually, there is no way to transport them, So we send them to Shenzhen at first, then to Hongkong, and to Europe/Russia/USA/Australia/Canada etc. Generally, we will ship it by train to Europe/Russia, by sea to USA/Canada/Australia, then deliver it by UPS/DHL/FedEX and other logictics companies. If you want us ship it by air, you have to bear much higher extra fees.
2. The tracking number can’t be trackable before finishing the clearance, if you can track it, it means you will get scooter several days later, before that, please wait patiently.
3. Free tax means we will bear the customs for you, you won’t pay for that anymore. Free tax contries: EU/USA/UAE/Canada/Russia/Australia/Singapore/Malaysia/Thailand and so on. If you come from other countries, please consult us before your buying.
4. The laws and regulations are very different among countries, I don’t know whether our scooters comply with your local laws and regulations, you have to consult your local traffic authority in advance, we wouldn’t bear any legal liability for that.
5. The Speedual/Grace series are the same as Zero series, just the brands are different, In some countries, they are called Zero, but in China we call them Speedual or Grace. All of them are assembled in same factory, by same workers, by the same parts.
6. We have done a lot of treatment for waterproofing, but we can’t promise you the scooter damaged by water is still under guarantee, because 100% waterproofing is impossible under the current technical conditions. In addition, riding on rainy days is very unsafe. We strongly recommend that you do not ride on rainy days.
7. We are constantly improving our scooters, and we have many different suppliers to provide parts, so some details of our scooters will be different from the description page, such as the brake/grips/tires/screws/arms/motors…please make sure you’re clear before your buying.
8. The max range based on Macury lab data, someone of 60kg continuously rode a max charging scooter on a flat road, at 15km/h and 25℃, without wind. The real distance would be much shorter. Your driving style, speed, temperature, load, tire pressure, road condition, weather, all of them would greatly affect a scooter’s real range.
9. The batteries’ cells of 48V edition are made by Chinese companies, the cells of 52V edition are made by LG, but no matter which edition’s cells, they are packed by Chinese companies.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.