– Our guarantee starts at the time of purchase.
– One year of quality warranty (The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used).
– Our team is always on standby for 24 hours a day, 7 days a week to provide you high quality service.
– You can have confidence in how quickly we will respond to an issue.
– We commit to keep your privacy and personal information confidentially.
– We take great pride in the quality of our products and guarantee you will be satisfied with any product you purchase at Jueshuai Official Store.
– We guarantee you free charges in case of damages occurred to the products during shipment. We must receive the reports within the first 14 days of receiving the product.
Product Name: Powerful Electric Scooter
Motor: 48V 1600W (Front 800W+Rear 800W, Brushless motorr)/ 60V 2000W (Front 1000W+Rear 1000W, Brushless motor, most powerful)
Wheel Size: 10 inch
Battery capacity: 48V 16AH/48V 20Ah
Working Voltage: 48V
Maximum speed: 55km/h
Mileage (depends on road and driver weight):40-55km
Angle of lift: 40 degrees
Light: Front Lamp,Tail Light, Side Light
Packing List: Electric Scooter, Power Charger, User Manual ( If buyer need seat, please contact seller )
Duty Free Service
For EU countries, we provide Duty Free Service. After ordering this service, you will not need to pay any other fees such as customs duties, vat tax and provide door-to-door service.If you need this service, please contact our customer service
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.